If you would like to cancel your order for any reason, please contact us via email at contact@clevercookie.uk.
As we offer perishable goods, cancelling your order will be subject to a cancellation fee. These fees are deducted from the cost of your order to cover administration fees, relisting your item on our website and fees taken by our payment providers*.
The cancellation fee will vary depending on the item(s) you have ordered, as our 24/7 Cookie range is baked to order
| Cancellation Notice | Product Type | Refund Type | Cancellation Fees |
|---|---|---|---|
| 2+ days | Set Boxes & 24/7 Cookies | Gift Voucher | 0% |
| 2+ days | Set Boxes & 24/7 Cookies | Standard Refund | 10% |
| < 2 days | Set Boxes | Gift Voucher | 10% |
| < 2 days | Set Boxes | Standard Refund | 20% |
| < 2 days | 24/7 Cookies | Gift Voucher | 30% |
| < 2 days | 24/7 Cookies | Standard Refund | 50% |
Cancellation Notice is the number of days notice that you give prior to your order's dispatch date. Your item dispatch date will be listed on your email confirmation & is displayed on our website at the time of purchasing.
By placing an order on our website, you are agreeing to the terms laid out above. If you do not agree to the terms, please do not order.
* These fees are taken for admin charges & as our payment providers (PayPal / Shopify) take fees from us at the time of your order and these are not refunded to us.