If you would like to cancel your order for any reason, please contact us via email at contact@clevercookie.uk as soon as possible.
As we offer perishable goods, cancelling your order will be subject to a cancellation fee of 10%. These fees are deducted from the cost of your order to cover administration fees, relisting your item on our website and fees taken by our payment providers*.
48 hours cancellation notice minimum is required before the item is dispatched for our 'Preorder' range. This is because the items are baked to order specifically for you. Your items dispatch date will be listed on your email confirmation & is displayed on our website at the time of purchasing.
By placing an order on our website, you are agreeing to the terms laid out above. If you do not agree to the terms, please do not order.
We cannot guarantee cancellation to be possible for our 'Pick Your own boxes' to due the fast nature of these orders being packed and dispatched.
* These fees are taken for admin charges & as our payment providers (PayPal / Shopify) take fees from us at the time of your order and these are not refunded to us.