FAQs

Set Boxes - 1-2 days (Dispatched on Wednesdays)

24/7 Cookies - Please check lead time at the time of ordering

Upon receiving your dispatch email from Clever Cookie, your cookies should then arrive next day with DPD. 98% deliveries arrive next day. There may be the odd occasion where your order will come the following next working day if a delay occurs.

Any address changes must be sent to contact@clevercookie.uk

We can only change addresses BEFORE dispatch ONLY.

No, once you have placed the order it is down to you to ensure its correct - unfortunately we can't change items ordered as we bake to set boxes and each product is subject to limited quantities. We are under pressure to get things bagged up and labelled ASAP to dispatch.

If you wish to cancel your order before it is dispatched, we charge a 10% cancellation admin fee to cover our time and costs associated with cancelling.

Our payment providers (PayPal / Shopify) take fees from us at the time of your order and these are not refunded to us.

RESTOCKS take place on our website. Set boxes only - These are the only things you can currently purchase. We cannot fulfill custom orders at this time. Please check our social media for all restocking updates.

Everything that leaves us is thoroughly checked and we make sure it meets our high standards in all ways. However, once your box leaves our premises and it is in transit, it is out of our hands.

Cookies and the packaging can SOMETIMES get damaged during transit which we cannot be held responsible for. Weather conditions can also affect the goods during transit and this is also out of our hands. If you're not happy with these terms please do not order.

24/7 Cookie orders are currently being dispatched on Thursdays.

In order to receive your order quickly, the cut off time for orders is 11.59pm on Tuesday. Please ensure that you order before Tuesday 11.59pm so that we can dispatch your order on the Thursday. Orders placed after 11.59pm Tuesday will be dispatched the following week.

Please note - turnaround speed on the 24/7 cookies is based on the volume of orders we have at the time and we will always bake orders in a first-come-first-serve fashion.

Yes! You can order any combination of products together.

Depending on the volume of orders, 24/7 Cookies may be dispatched separately from set box items. This means that you may receive deliveries on different days. If this is the case, your order will be marked as 'Partially Fulfilled' until the remaining items have been dispatched.

In an airtight container out of direct sunlight, room temperature.

Eat within 2-3 days.

Yes, depending on your microwave wattage we recommend heating up deep dishes and cookie pies for around 30 secs.

Classic Round Cookies & Cookie bars can be warmed through, also 20-30 secs.

Cookie slabs can be warmed in the oven for a few minutes in the foil or remove from the foil, cut and microwave.

For Hot Cookie Dough Trays, please see the FAQ below.

Preheat your oven to gas mark 4 or 180c fan.

Remove cardboard lid, place on baking tray.

Bake for 7-8 minutes to achieve hot cookie dough heaven!

In our experience Cookie bars, slabs & Deep Dishes are fine to freeze.

Individually wrap each piece in cling film, then foil on top. Leave out overnight and eat the next day - heat slightly if that's your preference. Cookie Pies have very thick fillings so we have always recommend eating these fresh, as there are so many different filling types, we cannot guarantee or have not tested how each one freezes. However MANY customers have said our products freeze fantastically and bulk buy for a clever cookie freezer stash!

Hot cookie dough trays can be frozen. We recommend defrosting fully before baking or you can cook from frozen but you would need to add on a few minutes extra baking time!

Fully defrost cookies overnight before reheating.

We ship all products with DPD UK.

Please ensure that you enter the correct details on your order. You MUST enter your mobile number if you wish to receive tracking details.

DPD will deliver within a 1 hour slot. We definitely recommend downloading the DPD app so that you can enter all of your details for your safe place etc and fully track your order!

If you are not at home to collect your order, it will be left in a safe place via DPD. Our account has been set up in this way as we don't want perishable goods going back to a warehouse.

Please state a safe place where you want your order to be left.

Please also check your SPAM email for your DPD TRACKING if you haven't received any information from them.

Please be at home to collect your parcel to avoid anyone stealing them. We cannot replace or refund orders that have DPD proof of delivery.

Shipping to UK mainland is free.

Additional charges may be added at the checkout for other areas (e.g. Scottish Highlands, British Islands) - this is the charge DPD charge us if your address is classed as outside of their UK mainland zone.

Currently we only offer our products to the UK.

It's the fastest to pay who gets the boxes when they are uploaded to our website. Having a box in your basket does not mean that it's yours unfortunately, as there are hundreds of other people with it in their basket too at the same time! - FASTEST to PAY gets the boxes.

Please set up & log into an account on our website before restocks go live so that all details are saved to ensure you have the best chance of getting an order.

Our website will be restocked with weekly set boxes at 7.30pm every Sunday. 24/7 cookies are available to buy at all times.

Please follow us on Instagram for restock updates.