Get help with ordering, delivery, and product advice.
If you have further questions, please contact us.
We cannot change any flavours in our set boxes. The gift note message section on the website is for gift notes only & these notes are automatically printed and assigned to the orders. We cannot fulfil custom requests.
If you have any questions, please contact us before placing an order.
Please view our Cancellation Policy.
No, once you have placed the order it is down to you to ensure its correct - unfortunately we can't change items ordered as we bake to set boxes and each product is subject to limited quantities. We are under pressure to get things bagged up and labelled ASAP to dispatch.
RESTOCKS take place on our website. Set boxes only - These are the only things you can currently purchase. We cannot fulfill custom orders at this time. Please check our social media for all restocking updates.
Everything that leaves us is thoroughly checked and we make sure it meets our high standards in all ways. However, once your box leaves our premises and it is in transit, it is out of our hands.
Cookies and the packaging can SOMETIMES get damaged during transit which we cannot be held responsible for. Weather conditions can also affect the goods during transit and this is also out of our hands. If you're not happy with these terms please do not order.
Yes! You can order any combination of products together.
Depending on the volume of orders, 24/7 Cookies may be dispatched separately from set box items. This means that you may receive deliveries on different days. If this is the case, your order will be marked as 'Partially Fulfilled' until the remaining items have been dispatched.
Any address changes must be sent to firstname.lastname@example.org
We can only change addresses BEFORE dispatch ONLY.
24/7 Cookie orders are currently being dispatched on Thursdays.
In order to receive your order quickly, the cut off time for orders is 11.59pm on Tuesday. Please ensure that you order before Tuesday 11.59pm so that we can dispatch your order on the Thursday. Orders placed after 11.59pm Tuesday will be dispatched the following week.
Please note - turnaround speed on the 24/7 cookies is based on the volume of orders we have at the time and we will always bake orders in a first-come-first-serve fashion.
Our website will be restocked with weekly set boxes at 8.00pm every Thursday. 24/7 cookies are available to buy at all times.
Please follow us on Instagram for restock updates.
Set Boxes - 1-2 days (Dispatched on Wednesdays)
24/7 Cookies - Please check the dispatch date at the time of ordering (1-2days from dispatch)
Upon receiving your dispatch email from Clever Cookie, your cookies should then arrive next day with DPD. 98% deliveries arrive next day. There may be the odd occasion where your order will come the following next working day if a delay occurs.
Top Tips - Product Advice
Preheat your oven to gas mark 4 or 180c fan.
Remove cardboard lid, place on baking tray.
Bake for 7-8 minutes to achieve hot cookie dough heaven!
In an airtight container out of direct sunlight, room temperature.
Eat within 5 days.
Yes! As our Cookies are baked from scratch, they are all perfect for our customers to freeze. Once frozen, must be eaten within 3 months.
Top tip - Individually wrap each piece in cling film, then foil on top. Leave out overnight and eat the next day - heat slightly if that's your preference. Many customers have said our products freeze fantastically and bulk buy for a clever cookie freezer stash!
Hot cookie dough trays can be frozen. You can cook from frozen, but you would need to add on a few minutes extra baking time, or defrost fully before baking.
Fully defrost cookies overnight before reheating.
Warm cookies and icecream are one of the good things we've got going on in the world.
We recommend heating cookies in the microwave 20-30 second bursts until you reach you desired heat and texture. You can heat ANY of our cookies.
Our liquid dipping pots can also be warmed if you so wish. 10secs burst, then stir!
For Hot Cookie Dough foil trays, please see the FAQ below.
We cannot offer worldwide shipping due to our products being baked fresh with no preservatives. We want to make sure our customers receive their orders in the best possible condition.
Shipping to UK mainland is free.
Additional charges may be added at the checkout for other areas (e.g. Scottish Highlands, British Islands) - this is the charge DPD charge us if your address is classed as outside of their UK mainland zone.
Currently we only offer our products to the UK.
We unfortunately cannot offer anything Gluten free at the moment due to possible cross-contamination as we currently operate from a single premises.
All of our products are suitable for Vegetarians other than our Rocky Road range. Our Rocky Road products contain Marshmallows which contain Gelatine.
It's the fastest to pay who gets the boxes when they are uploaded to our website. Having a box in your basket does not mean that it's yours unfortunately, as there are hundreds of other people with it in their basket too at the same time! - FASTEST to PAY gets the boxes.